This report details the Deputy Governor’s first year in office and outlines the establishment of the Public Service Transformation Programme following the 2017 hurricanes, including its shift from recovery-focused actions to a structured 3–5 year reform agenda. It highlights the rollout of early transformation initiatives such as the Public Service Customer Service Virtual Mailbox, the launch of e-Government pilot systems including the online Work Permit prototype, and the introduction of staff engagement and recognition programmes. The report also documents progress on major governance and legislative reforms, including consultation on the Public Service Management Bill, integrity-focused policies, and updates to disaster management, elections, and digital governance frameworks.

The report outlines the Deputy Governor's second year in office, which focused on deepening implementation of the Public Service Transformation programme while resending to emerging operational and institutional challenges. During the year, attention shifted from programme design to delivery, with progress in areas such as workforce planning, organisational restructuring, digital service expansion, and strengthened governance systems. The report highlights continued rollout of e-Government initiatives, expanded human resource reforms, and sustained staff engagement through training, communication, and performance-focused initiatives. The Customer Service Care Center was also a successfully delivered to help gain public trust and address the concerns that were raised.  The Report documents significant legislative and policy activity, including reforms related to public service management, integrity, and electoral administration. 

This report outlines the Deputy Governor’s third year in office, marked by the continued implementation of the Public Service Transformation Programme while leading the Public Service through the unprecedented challenges of the COVID-19 pandemic. The year focused on maintaining service delivery, accelerating digital transformation, and strengthening governance systems to ensure continuity of operations during periods of curfew and remote work. Key actions included the development of a 90-Day Public Service Operations Plan, establishment of the Public Service COVID-19 Task Force, and the creation of the Client Support Services Centre to support persons in quarantine. The report also documents continued progress in workforce management, e-Government initiatives, and major legislative and policy reforms in areas such as public service management, integrity, disaster management, justice, and security. Through coordinated crisis leadership, cross-government collaboration, and constitutional responsibilities, the year reflects a resilient, adaptive, and service-focused Public Service operating in extraordinary circumstances.

This report outlines the Deputy Governor’s fourth year in office, during which the Public Service focused on stabilisation, service continuity, and consolidation of transformation efforts while continuing to operate in the COVID-19 environment. The year centred on advancing the Public Service Transformation Programme through strengthened governance, expanded digital service delivery, and improved customer service systems, including the formal establishment of the Customer Service Care Centre and continued use of the Virtual Mailbox and customer feedback tools. Significant legislative and policy progress was achieved, most notably the passage of the Integrity in Public Life Act, advancement of the Public Service Management Bill, and reforms across justice, security, and civil administration. The report also highlights ongoing workforce development, performance management, and strategic planning within the Governor’s Group.

This report outlines the Deputy Governor’s fifth year in office, during which the Public Service focused on reprioritising and advancing key transformation objectives to strengthen governance, digital delivery, and customer service outcomes. The year marked a renewed emphasis on Good Governance, Digital Transformation of Government, Customer Service Improvement, and Public Administration and Human Resource Transformation, with measurable progress across each area. Key achievements included the expansion of the Customer Service Experience (CSX) Programme, formalisation of service standards, additional offerings through the Customer Service Care Centre, and the launch of the Public Service Compensation Review. The report also highlights significant legislative progress, including enactment of the Liquor Licence Act, Jury Act, and amendments to the Register of Interests Act to enhance public access and transparency. 

This report outlines the Deputy Governor’s sixth year in office, during which the Public Service advanced into a phase of institutional maturity marked by strengthened governance, measurable transformation outcomes, and continued investment in people and systems. The year focused on delivering Cabinet-prioritised pillars of the Public Service Transformation Programme, Good Governance, Customer Service Improvement, Human Resource Management and Public Administration, and Digital Transformation, while leading implementation of key Commission of Inquiry recommendations. Major achievements included the passage and commencement of the Public Service Management Act, expansion of the Customer Service Care Centre to Virgin Gorda, measurable improvements in customer satisfaction, phased settlement plan to address outstanding salary increment arrears, rollout of leadership and learning programmes through the Virgin Islands Public Service Learning Institute, and advancement of digital records management and service delivery systems.

This report outlines the Deputy Governor’s seventh year in office, during which the Public Service continued to operate from a position of institutional stability while advancing long-term reform priorities and strengthening public trust. The year focused on sustained delivery of the Public Service Transformation Programme, with emphasis on good governance, workforce development, customer service excellence, and digital government. Key achievements included continued implementation of the Public Service Management Act, expansion and embedding of customer service standards across Ministries and Departments, further rollout of leadership and professional development programmes, and progress in modernising records management and public administration systems. Notably, the completion of the Compensation Review, Job Classification Project, and implementation of the new salary structure allowed Government to commit too resolving all outstanding salary increment arrears owed to public officers from 2021 onward. The report also reflects ongoing coordination of reform actions, performance monitoring, and leadership responsibilities. Collectively, the year demonstrates a Public Service that is increasingly confident, accountable, and equipped to deliver consistent, high-quality services to the people of the Virgin Islands.